Returns & Exchanges
At SKIN functional, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, you can return it within 30 days of purchase provided it is unopened and in its original packaging.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely pack the unused products in their original boxes to ensure they are not damaged during transit back to our warehouse.
Ship to Warehouse
Affix the provided shipping label or use a trackable courier service to send your package to the address specified in your authorization email.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing